Operations/Departmental Manager (level 5) Apprenticeship


As an operations/departmental manager apprentice you will learn to manage teams and/or projects, and achieve operational or departmental goals and objectives. This will enable you to establish your role as part of the delivery of the organisation’s strategy.

Level 5

12-18 Months


Course Description

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours you learn will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Why choose Training Now as your education apprenticeship provider?

We make sure that all our apprenticeships are designed to help you learn and progress towards long-term career goals.

You’ll be allocated a Teaching and Learning Coach, who is a specialist in the field. They’ll support you on a one-to-one basis, with additional online tutorial support.

Read all about our apprenticeship standards and framework.

Entry criteria

You’ll need to:

  • have the right to work in the UK.
  • be 16 years or older after the last Friday in June of the academic year.
  • not be enrolled on another apprenticeship, or another funded FE/HE programme at the same time as the apprenticeship.
  • have a contract of employment with your employer and be paid at least the apprenticeship wage in your first year.
What you will learn
KnowledgeWhat is required (through formal learning and applied according to business environment)
Organisational Performance – delivering results
Operational ManagementUnderstand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.
Project ManagementKnow how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.
FinanceUnderstand business finance: how to manage budgets, and financial forecasting.
Interpersonal Excellence – managing people and developing relationships
Leading PeopleUnderstand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.
Managing PeopleKnow how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.
Building RelationshipsUnderstand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.
CommunicationUnderstand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.
Personal Effectiveness – managing self
Self -AwarenessUnderstand own impact and emotional intelligence. Understand different and learning and behaviour styles.
Management of SelfUnderstand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.
Decision MakingUnderstand problem solving and decision making techniques, including data analysis.Understand organisational values and ethics and their impact on decision making.
SkillsWhat is required (acquired and demonstrated through continuous professional development)
Organisational Performance – delivering results
Operational ManagementAble to input into strategic planning and create plans in line with organisational objectives.Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.
Project ManagementPlan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.
FinanceAble to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.
Interpersonal Excellence – managing people and developing relationships
Leading PeopleAble to communicate organisational vision and goals and how these to apply to teams.Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation.
Managing PeopleAble to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others.
Building RelationshipsAble to build trust, and use effective negotiation and influencing skills and manage conflict.Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans.
CommunicationAble to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback.
Personal Effectiveness – managing self
Self-AwarenessAble to reflect on own performance, working style and its impact on others.
Management of SelfAble to create a personal development plan.  Use of time management and prioritisation techniques.
Decision MakingAble to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques
BehavioursWhat is required (developed and exhibited in the workplace)
Takes responsibilityDrive to achieve in all aspects of work. Demonstrates resilience and accountability.Determination when managing difficult situations.  Seeks new opportunities.
InclusiveOpen, approachable, authentic, and able to build trust with others.  Seeks the views of others and values diversity.
AgileFlexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working.
ProfessionalismSets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values
How will you learn

An apprenticeship is a genuine job with an accompanying assessment and skills development programme. You’ll gain valuable work experience and earn as you learn on the job.

Our e-learning platform brings the subject to life through interactive learning tools and access to complementary online resources.

As well as learning on the job, you will be allocated a Teaching and Learning Coach, who is a specialist in the field. They will support you on a one-to-one basis, with additional online tutorial support.


Level 5

Apprentices without level 2 English and maths will need to achieve this level prior to completion of their Apprenticeship.

For those with an education, health and care plan or a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.


On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.