Employer engagement

Employers play a critical role in making sure a learning programme is successful.

We want to involve you in shaping, developing and improving our learning programmes and learning delivery.

Key Group is committed to a coherent strategy of employer engagement. The aim is to foster strong and long-lasting relationships with employers, involving effective participation and feedback in our continuous improvement process.

We use a variety of methods to support employer engagement:

Employer surveys

A system of regular employer needs and satisfaction surveys. The results of surveys are evaluated and used to inform improvements in learning provision.

Face-to-face interviews

Staff will meet employers in person as part of the internal quality assurance process.

Online/telephone questionnaires

Employers may be invited to complete online or telephone questionnaires so we can gauge satisfaction and encourage feedback.

Employer involvement in decision-making

We seek employer input before any changes are made to a qualification or learning programme which may affect the learner or employer.

‘You said, we did’

Feeding back to employers is an important part of how we work with you. We want to keep you fully informed of actions we’ve taken as a result of your feedback.

Complaints procedure

We have a comprehensive complaints procedure. Employers are made aware of this upon the initial visit and told how to access it, should they wish to make a complaint at any time.


Get in touch with the Training Now team

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