Staff training: How Training Now supported Agincare’s new international recruitment initiative

Last month, Training Now supported Agincare International by providing a bespoke two-week staff training program to five new employees from India.

Shortly before their arrival in October, Agincare International, the global recruitment arm of Agincare, approached Training Now for a combination of mandatory and tailored courses to their new job role within Agincare.

Tailored program of staff training

Within two weeks, Training Now, which is situated close to the Agincare head office on Portland, put together a tailored program of courses which combined the wishes of Agincare International directors and their own expertise in delivering high quality staff training.

At the start of their training, each international employee received a training programme relating to the courses they were undertaking and a reflective diary. Jo-Anne Mackay, Delivery Manager for Training Now explained-

“We gave them a pack containing the training program they would be undertaking and a reflective journal for them to fill out each day. It is important that people reflect back on learning.”

Over their two-week training period, the five new employees completed a three-day mandatory induction training which meets the requirements of the care certificate standards. They were given training specific to their new roles including end-of-life training, person-centred dementia care and moving and handling.

On the first day we focus on life in Britain and the new cultures that the employees will be facing in their daily lives.

Jincy, who was an Intensive Care nurse in India, said:

“My favourite was the moving and handling training. It was really fun and engaging.”

They also completed their First Aid training and were presented with their Level 3 certificates on the final day.

In addition to classroom based learning, they also visited Crecy Care Home in Weymouth. This afforded them a unique opportunity to become familiar with the care setting they would be going into at the start of November.

Bespoke Staff Training for your Business

To suit the unique requirements of Agincare International, it was important to adapt the way training was delivered. Jo-Anne explains;

“As this was their first time in the UK, we wanted to ensure they had one consistent trainer. We had to rejig the schedule to suit this but it was important. Consistency helped them to relax and enjoy the training.”

Training Now values the importance of consistency and comfortability in learning. Whether it is a short course or an apprenticeship, staff training is a pathway towards achieving career goals. That pathway should be both enjoyable, and a positive memory that they can reflect on when in the work environment.

For the full two weeks of training, the new employees were accompanied by Trainer, Mandy who took on the role of teacher and mentor.

Reeja, who comes from Thiruvalla in India, said:

“Mandy is a wonderful teacher. She has given us hope and a good time.”

By ensuring that the trainees were taught by Mandy whenever possible, they were able to relax and enjoy the experience; forming professional relationships in the process.

More than just training

By the end of the two weeks together, the employees, who had been unknown to each other less than a month before, had formed close bonds and shared memories.

Describing what the training had meant to her, Reeja added:

“It’s about the emotional bonding with training. We have all become close with Mandy too.”

On their final day in the classroom, the group of trainees expressed their gratitude to Mandy by presenting her with a thank you card.

The five employees have now begun their placements in care homes across the south of England and Agincare International hopes this will only be the start of their global recruitment initiative.

Why Training Now?

We offer a wide range of staff training courses tailored to your specific needs. We can:

  • Embed your own ways of working and policies into the course content, providing you with a bespoke staff training package.
  • Deliver our courses to suit you – from half a day to a full week, or as refresher training.
  • Provide staff training in your own venue, or at one of our 12 training venues across the country.
  • Deliver our courses as e-learning, distance study or in a training room.
  • Create bespoke courses and training programmes for you.

If you are seeking bespoke staff training for your employees, contact Training Now on: 01305 897655