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Quick-thinking social care apprentice saves man’s life

Emergency first aid training proved invaluable for a Training Now social care apprentice when she came to the aid of a man having a heart attack in the street.

Soreya Kia is a member of Agincare’s Christchurch home care team. She is currently a social care apprentice doing her Health and Social Care Level 3 with Training Now. On a day off Soreya was about to set off on a jog when she saw someone waving and asking for help. On the ground next to him a man was clearly in pain and struggling to breathe.

Making a difference

Soreya said: “I really love what I do and being able to help people is my aim. Having been trained welI in my job, I knew exactly what I needed to do, which was take control and act fast. I could see he was deteriorating fast and getting worse. I laid him flat on the ground and kept him responsive. The ambulance was taking a long time to arrive. I knew if he fell completely unconscious then I would need to perform CPR. Another passer-by tracked his pulse while I monitored his breathing.”

Soreya calmly repeated her actions for 30 minutes until the ambulance arrived. Christopher was transferred to hospital where he underwent heart surgery.

Soreya added: “Caring for people comes naturally to me – I’m so glad I could make a difference.”

Social care apprentices have skills for life

Training Now Operations Director, Scott Jones said:

“Well done, Soreya, it just goes to show how good social care training can be applied in many different situations. Our health and social care apprenticeships – from Levels 2 to 5 – support practical and professional growth and career progression with recognised RQF qualifications. They really do give you skills for life.”

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Is an earn while you learn apprenticeship worth it?

There’s no doubt that doing an earn while you learn apprenticeship is a commitment. You’ll be studying while working and you’ll definitely need the support of your family. But completing an apprenticeship also shows your current and prospective employers that you have dedication and determination to develop yourself, both as a person and in your career.

Olesea’s story

We spoke to current Training Now apprentice Olesea Bejenari for her thoughts and advice on doing an apprenticeship…

Originally from Moldova, I’ve been working for care provider Agincare for getting on for six years. I’m currently part of a project team based in Guildford, Surrey.

A busy day job

My role is to help and support people with rehabilitation after they have been discharged from hospital. During a visit I help them with personal care, administer medications, serve them meals, and encourage them to take part in activities. I do exercises with them because this is one of the most important things, to get them strong and to help them regain their independence.

I do about 10 visits a day, sometimes driving long distances between visits. You’ve probably got the right idea by now – it’s a rewarding, yet extremely busy job!

Plenty of support during your apprenticeship

At the same time I’m also studying for my Apprenticeship level 3 – Lead Adult Care Worker. Last year I did my Apprenticeship level 2 – Adult Care Worker apprenticeship. I received an email from Agincare with the story of a lady who had already completed an apprenticeship. Her story gave me immense strength and showed me I wasn’t alone.

I also had a lot of support and encouragement from my Training Now assessor, Daniela Bardell. Daniela believed in me and helped me believe that I could do it. And with the support of my husband, friends and colleagues, I managed to get to the end.

I feel very proud that I did it. In fact, completing my Level 2 helped me in my job role, and developed my knowledge.

Now my manager has offered me training (Level 3) to become a team leader. I am glad that I have been given the opportunity to grow in my career.

Believe in yourself

And I don’t want to stop there! I know that I can do it. I know that the time is passing quickly. Committing to an apprenticeship means that when you look back on another year, you’ll have had more success, and more confidence in yourself.

The benefits of an earn while you learn apprenticeship

Olesea is just one of the hundreds of people, of all ages, that we support to successfully complete an apprenticeship. Apprenticeships can help you progress quickly in your career, combining relevant study with hands-on experience.

It’s not only your CV that’ll be boosted by an earn while you learn apprenticeship – your bank balance will be too.

And you’ll emerge at the end of your course with a nationally-recognised qualification to set you up for the future. Employers like having apprentices within their teams. Not only do apprenticeships help keep employees motivated and committed to an organisation, they also help them develop their skills in a practical way. It’s a win-win!

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Safeguarding

Staying safe online

Last year the BBC reported that people in the UK lost more than £190,000 a day as a result of cyber-crime.

Police statistics show that 13,357 people in the UK reported cyber crimes over six months. Many had their social media and email accounts hacked.

Tips for staying safe online

A big part of staying safe online is to properly evaluate what you are looking at when you’re online.

This set of questions may help you to do this:

  1. Is this website/URL/email fake? How can I tell?
  2. What does this cookie do and what information am I sharing?
  3. Is this person who they say they are?
  4. Why does someone want me to see this?
  5. Why does someone want me to send this?
  6. Why would someone want me to believe this?
  7. Why does this person want my personal information?
  8. What’s behind this post?
  9. Is this too good to be true?
  10. Is this fact or opinion? 

If you are not sure of an email or text you should not click on any links within it, reply, or give out your personal information.

You can do a search online using the exact words in the text or email that you are not sure of in order to see if this is a known scam.

You can also investigate whether a website is safe or not by looking for the “S” in HTTPS, checking for a website privacy policy, finding their contact information, and verifying their trust seal.

Advice from Gov.uk

The official UK Government website has advice on how to avoid and report internet scams and phishing.

You can report a misleading website, email or phone number to:

In a nutshell…

Do not give out private information (such as bank details or passwords), reply to text messages, download attachments or click on any links in emails if you’re not sure they’re genuine.

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Mental health training to support others

Recently, around World Mental Health Day, we’ve been shining the spotlight on mental health training and support during the global coronavirus pandemic.

Mental health is often a topic that we don’t like to discuss, but COVID-19 has put many of us under pressure. Restrictions, lockdowns and guidelines have fundamentally changed how we do things every day.

During lockdown the mental health support charity, Mind, carried out a coronavirus and mental health survey with more than 16,000 people. The charity found that more than half of the adults (60%) and more than two-thirds of the young people (68%) who took part said their mental health had got worse during lockdown. According to Mind, many people have developed new mental health problems as a result of the COVID-19 pandemic, and some people have seen existing mental health problems worsen.

In June 2020 the Office for National Statistics found that nearly one in five adults (19.2%) was likely to experience a form of depression during the coronavirus (COVID-19) pandemic. This was almost double the rate from the nine months before the pandemic.

The theme of this year’s World Mental Health Day was ‘mental health for all’. Enjoying good mental health means you are better equipped to be the best that you can be, at home and at work. You are more likely to be able to cope with whatever life throws at you.

Photo by Madison Inouye from Pexels

Mental health training to support others with their mental health

If you’re working with people living with mental health conditions our mental health training will help you understand different conditions and how best to support people.

Looking after your own mental health

If you are worried about your or someone else’s mental or emotional state, there is help and support available.

Training Now safeguarding team

If you are doing your apprenticeship with Training Now there is a team on hand if you need someone to talk to. Our safeguarding team of Laura, Alina and Luke is here to listen to you.

Support at work

Through your employer you may have access to an in-house team or an Employee Assistance Programme online or over the phone.

The Mental Health Foundation

The Mental Health Foundation (MHF) shares information on a variety of mental health topics, including parenting, loneliness and financial worries.

The MHF is also encouraging us to stay connected by taking time out to share a socially-distanced or virtual tea break with friends and/or colleagues. A quick chat over a brew and a biscuit is something that many of us are missing, especially those of us who are working from home.

As well as the physical act of getting up and going to a staffroom or kitchen, a tea break is a chance to connect socially. It’s a time to share stories or a joke, to ask colleagues what they watched on TV last night, or what their plans are for the weekend. It’s this connection that makes us human. Find out more about Tea & Talk.

Photo by Andrea Piacquadio from Pexels

Mind

Mind has a coronavirus information hub, which includes advice on working from home and a Wellness Action Plan for home workers.

Samaritans

Samaritans have resources if you’re worried about your mental health during the coronavirus outbreak.

If you feel you are in a mental health crisis situation and need to speak to someone urgently you can contact Samaritans completely confidentially and free of charge by calling 116 123 24 hours a day, seven days a week.

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Dementia training on World Alzheimer’s Day

This World Alzheimer’s Day (21 September) the Alzheimer’s Society is urging people to become Dementia Friends, access dementia training and understand the small ways we can all help.

Every September, World Alzheimer’s Month (WAM) is an international campaign highlighting the issues faced by people living with, and affected by, dementia.

The WAM theme this year is ‘Let’s talk about dementia’. So we thought it would be a good opportunity to talk to Sara Kirk, one of our Teaching and Learning Coaches, and a specialist in dementia training.

All it takes is a conversation to see we’re still us

“Globally, there are nearly 50 million people living with dementia. Awareness is increasing about the different types of dementia, but we’ve still got some way to go. People who live with dementia are exactly that: people. They still laugh, love and feel lonely. To see what I mean, take a look at this video from the Alzheimer’s Society of children interviewing people with dementia:

Learn how to support people living with dementia

“If you work with or support someone living with dementia, you’ll need patience. It takes time to gently remind someone how to do things, or to spend a while looking through a memory box.

“But when the memory is stimulated, and a face lights up, it’s a break-through. Taking the time to help someone with dementia come alive and remember a passion for dance or music, or something else they used to love to do, it’s so worthwhile.

Dementia training

“Our dementia training will enhance your knowledge and understanding of dementia and how it can affect people. You’ll come away with a much deeper appreciation of the types of dementia and why how you communicate can make such a difference. Crucially, it will help you understand how to support people who are living with dementia so they can keep as much independence as possible.”

Find about more about our dementia training or contact the Training Now team.

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Safeguarding

Suicide Prevention Day 2020: working together to prevent suicide

Today is World Suicide Prevention Day and we’re being encouraged by the International Association for Suicide Prevention (IASP) to work together on mental health to prevent suicide.

In 2018 deaths by suicide rose by 10.9% in the the UK. That meant that there were 6,507 suicides in the UK in 2018.

Samaritans

IASP is encouraging us all to:

  • Be open to talking about suicide & mental health with others
  • Raise awareness
  • Increase our knowledge
  • Debunk myths and stigma
  • Reach out to someone who may be struggling

StepCloser

StepCloser is a film that gives an opportunity to think about our connections, to empower discussions and reduce stigma. Through working together, we could shift the balance and save lives.

As we adapt to a world altered by COVID-19 our levels of isolation, distress and anxiety may increase. Connections with others are vital for our mental health and wellbeing.

Maybe by taking a minute to ask some how they’re feeling you could make a crucial difference.

Free distRACT app

The NHS has launched distrACT – a free smartphone app giving people quick access to local support, self-help and advice about self-harm and suicidal thoughts.

The app also has a Chill Zone to help your mental wellbeing, including music, films, stories and videos.

DistrACT is available as a free download on the Apple App Store and the Google Play Store.

Help is at hand

Whatever you’re going through, you can call the Samaritans for free on 116 123.

And don’t forget that the Training Now safeguarding team is always on hand, should you need us:

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Fast learners – delivering social care training during COVID

The COVID-19 global pandemic has had an unprecedented effect on all our lives, including the social care, business and education training we deliver here at Training Now.

But we’re fast learners, and we adapted quickly. During lockdown our training went online, still delivered by our expert Teaching and Learning Coaches (TALCs).

And now we’re happy to say that we’re delivering face-to-face training again, after thorough risk assessments to ensure the safety of delegates and Training Now employees. Read more about this in our COVID-19 statement.

Continuing to support our learners

During lockdown we were still always on hand – virtually – should apprentices need extra support. We offered academic and pastoral support – our team appreciated that some people were finding it harder than usual to complete work. And we kept up communication through our website, newsletter and Facebook feed.

What we learnt about online training during lockdown

Training Now's Alina Hemkova

We asked one of our TALCs – Alina – to tell us about her experience of training during lockdown…

Online training was efficient and straightforward. It gave me, as a TALC, greater control over how my session would run. I wasn’t reliant on anyone printing out materials or preparing the room – that kind of prep doesn’t feature in an online session.

Another advantage of training people online is that it’s more environmentally-friendly and time-effective.

Of course, as human beings, we were at the mercy of good IT connections, and like millions of people across the country, we learnt to cope with and solve IT disruptions. We also honed our skills in assessing competence, and judging where people would benefit from more questioning.

I was pleasantly surprised and encouraged by learners’ enthusiasm during the online sessions.

I was also impressed how fast people adapted to the new approach. Our learners got used to thinking on their feet. Those who weren’t IT-savvy learnt to use the new system quickly, finding ways of completing tasks when things didn’t quite work the way we expected! In fact, one of the unexpected benefits of lockdown is that many learners have actually bolstered their IT skills, and therefore their overall CV.

Above all, teaching virtually reminded me on a daily basis just how important good communication skills are!

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Managing your mental health during the coronavirus outbreak

Whether you’re working from home, social distancing or self-isolating during this coronavirus pandemic your personal physical, emotional and mental health is far more important than anything else right now.

You may be feeling anxious or stressed, and that’s completely normal.

Simple steps to take to support your wellbeing

The Mental Health UK website outlines some simple steps you can take to look after your mental health and wellbeing, including:

Take a look at our mental health training

Join our mental health course to understand different mental health conditions and how to support individuals living with mental health conditions.

It’s good to talk

Talking to each other and supporting one another is important for mental wellbeing at all times, but it’s especially important while we are in this crisis. It will be important to continue this after the pandemic has ended as well.

If you need someone to talk to you can always contact your Teaching and Learning Coach or a member of the safeguarding team even if you just want to chat.

Training Now’s safeguarding team

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Safeguarding

Modern slavery is closer than you think

Modern slavery covers all forms of slavery, trafficking and exploitation.

Trafficking includes transporting, recruiting or harbouring an individual with a view to them being exploited.

Modern slavery crimes may involve, or take place alongside, a wide range of abuses and other criminal offences such as grievous bodily harm, assault, rape or child sexual abuse.

Download this infographic as a pdf.

Who are the victims?

Victims of modern slavery can be men, women and children of any age across the world. There is an assumption that victims are often trafficked to the UK from other countries. However, residents of the UK are also among the victims that are exploited in the UK and other countries.

Victims may struggle to leave their situation because of threats, punishment, violence, coercion and deception. Some may believe that they are not in a situation of exploitation.

Download this poster as a pdf.

How to report modern slavery

Trafficking gangs are dangerous criminals. If you come across anyone you believe could be a victim of modern slavery, a property that raises suspicion, or a business you think might be using forced labour, either:

  • call the helpline on 0800 0121 700 or
  • call the police

It is the duty of trained professionals to identify victims so leave it up to them.

If you believe that a child is at risk, immediately contact the police and the local authority children’s services.

Where to find out more

For further information please go to modernslavery.co.uk.

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Congratulations Bradley!

Here at Training Now we love to congratulate our learners and celebrate their achievements.

Bradley recently completed his apprenticeship in social care. We caught up with him to find out how it feels to have achieved his apprenticeship, and how he found the learning journey…

Carrying out my apprenticeship in healthcare has opened my eyes to so much more than I ever imagined.

It has taught me so many different things and I am so glad I completed it.

It feels great to have completed my apprenticeship in ‘Lead Adult Care Worker‘ as now I can move on to the next stage in my career.

Bradley Alderton